Author Archives: Editor

Facebook / Fakebook drops to $20 per share

Facebook has lost almost half of it’s original share value single floating in May 2012 at $38.00.  Many claim that this drop is due to the recent news that there are over 83 million fake Facebook accounts many of which are set up for pets or as duplicate accounts for existing users.

Advertising revenues have not been as high as expected and when comparing the targeted advertising that can be achieved using the exact Facebook user profiling compared to using Google Adwords this is surprising but many users of Facebook Advertising have complained of poor results for such targeted internet advertising.

With the continuing fall of the Facebook share price will Facebook be able to buck the trend and improve revenues over the coming months and years or will it continue to turn off investors and users.

Tell The World About Your Business And Submit Your Telecoms News Article

Do you want to tell the world about a new product or service that your business has launched or a new Government, Olympic or Business contract that you have awarded then submit your article to Telecom News and we will publish it for you.

Whether you want to tell your customers about a new Hosted Telephony service, SIP Trunking, 3G Router, IP Phone or business phone system then you can publish it quickly on the Telecoms News website.

ZTE MF80 4G Modem 42Mbps Wireless Hotspot Travel Router

The new ZTE MF80 is the latest DC HSPA+ router providing up to 42Mbps modem download speeds. The ZTE MF80 is a 4G Router that creates a wireless hotspot so you can connect up to 10 wireless devices and share your high speed mobile broadband.

O2 are due to roll out their DC HSPA+ network towards the end of 2012 so it won’t be long before you can start to enjoy super fast mobile broadband with this 4G Travel Router. In fact the ZTE MF80 will work with existing HSPA+ networks so you can enjoy around 14Mbps download speeds or just buy the ZTE MF60 21Mbps 3G router which should be plenty fast enough for your mobile browsing especially when most 3G data plans are capped at 15Gb which means that you will not be using these modems as your primary Internet service for the time being.

VoIP Mobility With New Grandstream DP715 / D710 DECT Cordless IP Phone

For residential, small office/home office (SOHO) and SMB/SME users wanting a digital wireless mobile VoIP telephone with high quality audio, the new Grandstream DP715 and DP710 DECT Cordless IP Phone is now available.  The Grandstream DP715, which includes the DECT handset and the VoIP base station with integrated charger, supports up to 5 distinct SIP accounts and is expandable to a total of 5 handsets and 4 concurrent calls. The Grandstream DP710 or expansion unit, which includes a DECT phone and charger unit, is used in conjunction with the DP715 base station unit and is situated throughout the home or office for added user convenience. The Grandstream DP715/DP710 offers wide range indoor/outdoor radio coverage, affordability, TLS and SRTP security protection, and works with various major IP PBXs and supports, thus giving users the ability to enjoy the benefits of mobility and VoIP for minimum investment.

Grandstream DP715

The Grandstream DP715/710 is the next generation of powerful, affordable, high quality and simple to configure VoIP DECT phones for small business and residential users. Their compact size, superb voice quality, rich feature set, market leading price-performance and wide range radio coverage enable consumers to maximize the power of IP voice application and mobility for a minimum investment. DP715/710 is SIP and DECT compliant and field proven for flexible deployment.

  • DECT base station registers up to 5 DECT handsets and talks to up to 4 handsets concurrently
  • Advanced telephony features including Caller ID, Call Waiting, 3-Way Conference, Transfer, Forward, Do Not Disturb, Message Waiting Indication(Stutter Tone), auto answer, multi-language voice prompt, flexible dial plan
  • Secure and automated provisioning using HTTP/HTTPS/Telnet/TFTP, multiple SIP accounts, SIP over TCP/TLS, SRTP

Free Professional Studio Recorded Messaging On Hold and Music On Hold

Fortune are giving away a free , professional studio recorded music on hold / messaging on hold with every purchase of their new Fortune 4000 MP3 Music On Hold Player.

Fortune 4000

Simply purchase the Fortune 4000, an 8Mb MP3 Player which is supplied with connection leads to plug it into the MOH (Music On Hold) port of your business phone system and you can play a customised advertising message to your callers when you place them on hold.  To get  your free message you simply visit the MOH website, enter the serial number of the card included with your Fortune 4000 unit and you can then select your choice of background music from over a hundred royalty free music tracks and then select the type of voice you want to record your voice and even listen to samples of the various voice and dialect types and then enter your chosen text for the recording.  This is then professionally recorded for you and e-mailed in an MP3 format for you to load onto your Fortune 4000 MP3 Music On Hold Player.

Infinity Wireless IW-021 21Mbps Dongle with WiFi Hotspot – The Next Generation USB HSPA+ 4G Modem

Get ready to upgrade your wireless broadband to the next generation of USB 4G Modems.  The Infinity Wireless IW-021 is the latest HSPA+ Modem offering mobile broadband connectivity for your laptop with lightning fast download speeds up to 21Mbps.  The IW021 uses the latest HSPA+ network technology to provide a 21Mbps Modem that simply plugs into the USB port of your laptop or PC and uses a contract or PAYG mobile broadband SIM card and there is zero configuration required becuase the IW-021 21MBps Dongle updates it’s database of network APN settings from a central database on a daily basis.

Infinity Wireless IW-021 4G Modem / HSPA+ 21Mbps Dongle

However, not content with just providing a super fast 21Mbps Modem, Infinity Wireless (formerly LM Technologies) decided that their users should be able to share their high speed 4G Modem connection so introduced their Mi-Finity software that turns the IW-021 4G Modem into a high speed WiFi Hotspot so now you can share your wireless broadband connection with up to six devices.  So now you are getting a high speed 21Mbps Modem and a 4G wireless hotspot modem for the same price that you would typically pay for an old 3G USB Modem.

The Infinity Wireless IW-021 will take  mobile broadband to the next level offering fast mobile broadband download speeds and the ability to share your connection and we think that at just £49.00 + VAT it is an easy choice to upgrade your old 3G modem and start taking advantage of the next generation mobile broadband.

The Infinity Wireless IW-021 4G Modem will be available mid July 2012  from the 3G Router Store.

Agent 1100 Business Telephone – Product Review

The Agent 1100 business telephone is a great looking, functional and feature rich business telephone for small business users that simply need standard analogue telephones, either to connect directly into their analogue telephone lines or for connection to the analogue extension of their business phone system.

The Agent 1100 features a large LCD Display which clearly shows the call information and the phone includes Caller ID so you can see who’s calling as long as your telephone line or phone system supports caller ID.  There are four programmable memory buttons for those important numbers and an easily accessible phone directory of up to 70 telephone numbers via the phone menu system.

The Agent 1100 Caller ID Phone also features an RJ11 headset port for the connection of a corded headset and has handsfree dialing.  The phone does not have hands free speech but to be honest somebody that wants to sit at their desk shouting at their phone is important enough to invest in a proper audio conferencing phone such as the Panasonic KX-NT700.

The Agent 1100 is the ideal phone for small business users and many users of small business phone systems such as the Orchid Telecom range of analogue business phone systems.

Drive Your Call Traffic With The TeleForwarding Dashboard

Can you imagine driving your car without a dashboard? Would you feel safe stepping into a vehicle without a dashboard monitoring & control mechanism? The most likely answer to these questions is: no, you would not. In this day and age we are so used to having mechanical devices that guide us daily over the roads and highways of our life, that we feel, and often are, less safe without the support of an automatic control panel. But, if this is the case, then why do we not also use such a dashboard for another important form of daily traffic: call traffic. TeleForwarding explains why a telephone dashboard is as essential as the control panel of your car.

TeleForwarding, a multinational telecom company offering inbound voice services such as toll free contact numbers, has over ten years of experience implementing a virtual telephone dashboard, the so-called IVR Manager. The online dashboard can be delivered with the toll free numbers implemented by TeleForwarding, but can also be installed for clients who already own a toll free number with another provider. This virtual control panel has many different functions that can be divided into four main categories: management, monitoring, control and special, tailored features. With these four functions the online dashboard transports your call traffic safely, quickly and easily, to its final destination. Thus, this mechanic device will support the flow of your call traffic while you yourself are holding the wheel.

But what does this mean concretely?

The first two functions of the TeleForwarding online dashboard are also the most obvious ones: management and monitoring. Let’s say that you are the owner of a universal international freephone number, a 00800 or UIFN number, that is activated in 10 different countries.

With the virtual dashboard you will be able to manage the various destination numbers behind this universal 00800 number. You might want to disconnect a destination number in Rio the Janeiro, for instance, and activate a destination number in São Paolo instead. With a virtual dashboard you will be able to do so in real-time and without the interference of a technical support agent, provided you have previously added the numbers to the dashboard system.

The monitoring function of this control panel allows for a more pro-active form of traffic management. With this tool you are able to monitor, for example, the call queue that is installed behind an international, 0800 (ITFN) or 00800 (UIFN) number. By monitoring this call queue you can easily spot an increase in the number of calls waiting to be answered. Obviously, you would want to prevent your call queues from turning into a traffic jam, for this would only frustrate and irritate your clients. As a good traffic supervisor using the online dashboard, you will be able to anticipate a possible traffic jam and take measures according to the capacities of your company; perhaps you could open more telephone lines, provided you have the number of employees necessary for this, or otherwise an expansion of the IVR menu might provide a solution. Thus, by monitoring your call traffic with the online dashboard, you will be able to deal with any changes in your call traffic in a flexible manner and prevent traffic chaos.

While monitoring the volume of your call traffic and managing the routes of your incoming calls, it will also be useful to be able to recognize regular changes or fluctuations in your call flow. For this reason, the TeleForwarding online dashboard includes a function that helps its user to create call reports. Such a report allows you to summon data about your call traffic, such as the number of calls that took place within a specific time frame and the duration of these calls. These data can then be exported as a CSV-file to Excel where it can be edited and adapted and where you can compare it with data from previous periods. If you own a call centre, for instance, and find it important that all calls are handled within 3 minutes, you can create call reports that highlight the duration of each incoming call. This way, the online dashboard provides you with the necessary information with which you can easily and quickly monitor the targets you have set for the handling your call traffic.

Of course it is always possible that you need information more specific to your particular business. If you have a toll free number in several countries, for instance, it could be useful to know the number of calls and their duration for each separate country. By creating a special reporting option in your personal dashboard, TeleForwarding ensures that you will get hold of this information.

Such tailored options, moreover, can entail much more than the creation of special call traffic reports. It is possible, for example, to indicate your company’s office ours and ‘instruct’ the online dashboard on when your employees are available to answer calls. With the help of a time/date routing extension, the online dashboard will then ensure that all calls coming in after business hours will be rerouted to other offices or will be answered by a recorded voice message. These messages, moreover, can easily be changed and adjusted by the dashboard operator without the interference of a technical support agent. This will give you full control over the content of the recorded voice message while also allowing you some flexibility with the time scheduling of this message within the time/date routing extension. Thereby, the dashboard will enable its administrator to be flexible and in control and will help your call centre to perform at its best.

This all sounds very well, doesn’t it? But what does it really mean for your business? Tarek Othman, manager technical operations at TeleForwarding International B.V., is happy to give a more concrete

example: “We have a customer who is active in the entertainment industry and owns a small company with a staff of three. These people provide their clients with information regarding special events in their industry and for this reason needed a premium rate number where their clients could reach them. However, they then received an extremely high number of calls and were unable to answer them all.”

“This client”, Mr. Othman explains, “ asked us if we could reduce the number of actual calls to the company but still give them the option to provide their clients with the information they wanted.” In order to realize this, TeleForwarding then created a special call script that incorporated a call menu. Each caller was given the choice to talk to an employee or to listen to a recorded message that contained the answers to many of the frequently asked questions relating a certain event. “And it worked”, Othman underlines, “for they were able to reduce the amount of calls they had to answer in person by 75%.” This freed up the time of the three employees and gave them the opportunity to further develop their business. Thereby, this solution presented and realized by TeleForwarding reduced the cost of this client and helped them to take their business to the next level.

Thus, using the TeleForwarding Dashboard with IVR management functions enables the owner of an international free phone, 00800, or toll free,

0800 number to observe and manage the routes of all incoming calls, monitor their speed and the amount of call traffic on each line while spotting trends and changes in the call flow. Thereby, you can manage and create the transportation network best suited to the call traffic of your company. With the special features of the virtual dashboard you can, moreover, create the necessary signposts (such as a call

menu) and place them next to the routes of your call highways, directing your callers to the right employee while you yourself function as traffic controller who is able to anticipate and prevent possible problems. Consequently, the online dashboard is a vital instrument that will drive your call traffic to its proper destination and helps the system to perform well.

Would you like to find out how our dashboard can optimize your call traffic and reduce your costs? Click right through to our website http://www.teleforwarding.co.uk/or call us (toll free and from any country) at 00800 00123456.

iTwin Easy and Secure USB VPN Solution

Like a Limitless Capacity Secure USB Drive.

The iTwin is a revolutionary USB device that allows users to access files remotely. iTwin allows you to securely access your entire hard drive. It’s as if you are carrying an access-key to all your files in a device that fits in the palm of your hand. And unlike portable storage, iTwin lets your data stay put safely at home. iTwin is plug and play. Plug one half into an online computer and the other half into any other online computer and you are connected! View, copy, edit, and upload files to your computer. Data in transit is protected by robust AES 256 encryption. If you lose one half of iTwin, you can remotely disable that half. Your data resides on your computer not on someone else’s cloud server. iTwin works with Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7 ( both 32-bit and 64-bit versions), and Mac OS X 10.6 and above. It uses the familiar Windows Explorer, with drag’n’drop functionality. There’s nothing to learn and nothing to configure.

  • Plug and play remote file access device that securely allows you to transfer files between computers
  • Share the contents of your entire hard drive and access them remotely via a military grade secure connection
  • Remotely edit your files and folders. Stream all your music, videos and photos between the two computers
  • Remotely disable your iTwin if either half is lost
  • Supports Windows XP, Vista and 7 and Mac OS X 10.6 and above
  • Dimensions: 0.82″W x 0.314″D x 3.54″L
  • 2 year limited warranty

 

iTwin

iTwin

Simple and Safe Remote Access

iTwin is the world’s first “limitless” secure USB device for remote file access and sharing. iTwin combines the security of military-grade AES-256 bit encryption with the simplicity of a plug ‘n’ play flash drive. Instantly access any or all of your files between any two online computers around the world.

Just plug one half into one computer and the other half into another – and you’ve created a private tunnel to share your files, folders, videos, and more!

How it Works

Step 1

Plug iTwin into a USB port and drag and drop your files and folders

Step 2

Detach one half

 

Step 3

Plug that half into another computer and remotely access your files via the internet – securely

 

Features

“Limitless” Capacity

Don’t know what files you might need access to later? No problem. iTwin allows you to share all the folders on your computer’s hard drive and securely access them later. It’s as if you are carrying an access-key to all your files in a device that fits in the palm of your hand.

Unlike portable storage, iTwin does not store any anything on itself. It lets your data stay safely at home (or in the office).

 

Remote Editing

Remotely edit any shared file from any location. Those reports you were working on at the office can be finished on the road. Just take one half with you and instantly access and edit the files from your laptop. Or work directly on one shared version of a report with a colleague. Say goodbye to multiple versions of files flying around by email. Say goodbye to the headaches of needless re-work. Say hello to iTwin.

 

Data Backup

Backing up your data is effortless. When you’re on the road, you can use iTwin to move copies of files from your laptop to your home or office computer. If you are travelling and taking lots of pictures, you can free up your SD card by moving files onto your laptop or internet cafe computer and transferring them back home. iTwin will give you peace of mind and keep your important data safe and secure.

 

Simple and Secure Sharing

Plug one half into your online computer. Give the other half to your colleague, friend or client. Your two computers will be connected and you can securely and safely share files with each other, in either direction.

Share the latest version of a report or proposal, confident that your data is safe from man-in-the-middle attacks. Send your child’s recital tape to your parents across the country – our device is grandparent-friendly! iTwin makes hardware-enabled, peer-to-peer security so simple.

 

 

Share your Media

Drag ‘n’ drop all of your music, videos, and pictures into the iTwin window and they are shared.

Give one half to your family while living abroad and share endless videos and pictures – using a file-sharing service or attaching them to multiple emails would be time-consuming for you and a hassle for them. Or carry one half with you and plug it in at friend’s house or at a cafe. You will have instant access to all your shared media.

 

Network your Home Computers

You’re lying in bed with your laptop, and want access to the files on the family desktop downstairs. As you may have found out, networking computers together can be frustrating and time-consuming. Plug one half of iTwin into the computer downstairs, the other into your laptop, and they will be instantly connected. What’s even better – being on the same local network, speed of transfer will be very fast. iTwin makes networking a breeze.

 

One-time Cost. No Fees – Ever!

Don’t pay for cloud storage. Don’t pay for subscription fees for file access. Don’t get locked in. You have all the storage you need on your own computer and home hard drive. With iTwin, share it and access it from anywhere. Create your own personal cloud. All you pay for is the device itself. (Bonus: free software updates!)

 

Cross Platform

iTwin is both Windows and Mac OS X compatible. iTwin works on Microsoft® Windows® XP (Service Pack 2 and above), Windows® Vista, Windows® 7 (32-bit and 64-bit). iTwin also works on Apple® Mac OSX® 10.6 and above, i.e. Snow Leopard and Lion (32-bit and 64-bit).

 

TwinTrust™ Data Security

iTwin doesn’t store any data on itself. It just enables a secure connection between two computers. It is a secure USB device providing Two-Factor Authentication – Your remote data can only be accessed if you have the physical iTwin with you. Additionally, you can set up an optional password.

 

Remote Disable

iTwin includes a feature that allows you to remotely disable the connection should you lose either half. So you can rest assured that your data is safe, even if the device is lost or stolen. If you have ever lost a portable memory device, you know that terrible feeling. We want to make sure this never happens to you again.

 

 

Software Specs

Software Requirements

  • Supports Win XP, Vista and 7 and Mac OS X 10.6 and above
  • Requires min. 512 MB, 1 GB RAM recommended
  • Requires 15 MB hard-disk space
  • USB 2.0 port
  • Requires broad-band Internet access, 1Mbps upload speed recommended

 

Install/Uninstall

  • iTwin software self-installs on first plug-in
  • Requires admin access for installation
  • Uninstallation uses simple standard uninstall mechanisms

 

Multi-Language Support

  • English
  • Italian
  • Spanish
  • German (coming soon)

 

Software Updates

  • New features, fixes and enhancements are rolled out regularly
  • All automatic updates to the file-access product are free
  • When a new software update is available, iTwin software will automatically inform you – it’ll be just a click away

 

No Storage Limitations

  • iTwin works like a USB storage device. However, iTwin does not store any of your data on itself. iTwin is a data access device between two computers
  • The only limit is the size of your computer’s hard drive
  • Any network files/folders that you can access from your computer can be shared using iTwin

 

No “Temp Files”

  • Unplug iTwin and all temp files are purged automatically

 

Bi-Directional File Access

  • When using iTwin, the connection between the two computers is symmetrical
  • Access, copy, backup and remotely edit files on computer A from computer B, and on B from A

 

 

Security Specs

State-of-the-Art Crypto

  • iTwin uses industry best practices and thoroughly analyzed crypto protocols and algorithms
  • Advanced Encryption Standard (AES) 256 bit encryption is used to protect all data communications
  • AES encryption standard has not been broken so far and many consider it to be military grade
  • All data amenable to compression is first compressed before encryption

 

Remote Disable

  • When your iTwin is paired and plugged in for the first time, the owner is sent a Remote Disable Code (through email) which can be used to break the connection between the two halves
  • Using this disable code, if an iTwin is missing or stolen, it can be disabled remotely

 

Smart Key Generation

  • Two iTwin halves together generate a random 256-bit AES key, every time they are physically paired and plugged into a computer
  • Smart Key generation is assisted by the computer to add randomness
  • Smart Crypto Key resides only on the two halves of the iTwin
  • Smart Crypto Key is used for encrypting all data traffic between two iTwins
  • Patent-pending technology

 

Password Support

  • Passwords of any length can be set
  • Unlike other web services, iTwin’s password is stored on itself, not on any server
  • If you forget your password, simply pair both halves of your iTwin, plug them into a computer and set a new password. No need for tech support!

 

TwinTrust Authentication

  • Before allowing any data transfer, every iTwin is authenticated by iTwin’s TwinTrust servers
  • All communication between iTwin and TwinTrust is secured using industry strength HTTPS (RSA 1024 bit, 128 bit RC4) protocol
  • After successful authentication by TwinTrust, TwinTrust assists iTwin to discover its other half

 

Two-Factor Authentication

  • After authenticating with TwinTrust, two halves of iTwin mutually authenticate each other using their pre-shared AES 256 bit crypto key
  • If password is set, then password verification is performed on both iTwins before data transfer is initiated between the two halves

Connectivity

Just Connects

  • As long as iTwin is plugged into two internet connected computers, iTwin allows computer to computer file transfer anywhere on Earth
  • iTwin detects almost all types of proxies, firewalls and NATs – and self-configures
  • In case one or both iTwin halves are not directly accessible (behind firewalls), iTwin encrypted data traffic is relayed through globally distributed servers (amazon EC2 based)

 

Powered by AWS Web Services

  • iTwin uses Amazon Web Services infrastructure with 99.5% availability to ensure fast, safe and secure data relays

 

 

Privacy

  • All data is encrypted before it leaves your computer. Your data remains encrypted until it reaches the computer where the second half of iTwin is attached
  • Your data is never stored on any iTwin server. Your data is stored only on your computer

 

Seamless Handling of Network Interruptions

  • In case of internet disruption, iTwin file transfers pause
  • When the internet connection is resumed, iTwin software continues file transfer from where it left off
  • iTwin’s progress bar indicates the amount left to be transferred

 

Transfer Limits

  • Unlike many cloud based storage services, iTwin allows you to transfer as much data as you want. The only constraint is the limit of your ISP’s bandwidth allowances
  • With iTwin, you don’t need to worry about monthly allowances or bandwidth limits when you transfer large files online

 

 

Hardware Specifications

Size and Weight

  • Length: 3.54 inches (90 mm)
  • Width: 0.82 inch (21 mm)
  • Depth: 0.314 inch (8.0 mm)
  • Weight: 0.11 pound (50 g)

 

Operating Requirements

  • Operating temperatures: 32˚ to 158˚ F (0˚ to 70˚ C)
  • Relative humidity: 5% to 95% non-condensing
  • Maximum operating altitude: 10,000 feet (3000 m)

 

Smart Connector

  • Completely symmetrical, first of its kind in the market
  • During physical pairing, connector is used to securely transfer crypto key between iTwin’s two halves
  • Patent-pending technology

 

LED Indicator

  • Constant Blue Light: iTwin is fully functional
  • Blinking Blue Light: On-going data transfer

 

Opt In To Opt Out

TalkTalk announces further extension to its HomeSafe product to control adult content.

TalkTalk,  one of the top 4 UK broadband providers announced this week that it was going to extend the reach of its HomeSafe product to all its customers to block pornographic content to all devices entering the home. It will do this at source i.e. on a filter applied to all HTTP requests and the rules will be set by a categorisation database applied in the network for adult sites. The way TalkTalk has implemented this has been up for discussion these last 18 months and has lead to the tag ‘StalkTalk’ as sites are categorised post visit and not externally via an independent source such as Symantec or McAfee which is the case in other networks  privately and outside the UK. A similar approach is also implemented in the UK mobile networks via the likes of Symantec at a higher level with proof of age and identity required although this is far from fool proof.

The industry can criticise TalkTalk all they want but TT are doing something to protect the children on their network and even giving adults a choice of what they want to see accidentally or on purpose. If you want to view Porn then you leave the setting open; if you don’t you can just request an adult block and it will be done once. This differs from the approach that the other Service Providers are taking i.e. Virgin Media, BT and Sky. They are all moving forward with a device blocking approach but this is easy to circumvent particularly for smart kids and we know just how smart some of those kids are. It does not take long for the TweetMachine to spread received wisdom of how to jailbreak the latest barrier.

The best way to do this is in the network. Do it once and do it for all devices. Parents are in the main complacent and at worst uneducated in the ways of the technology in their homes and devices in their children’s hands. So make the service a) easy  to use and b)freely available . TalkTalk say they are enjoying better customer retention since they launched HomeSafe. The rest of the industry seems to be running scared of implementing global controls for their customer’s benefit. Why?? Some might argue they did not see any benefit or an active business case. Now the government are taking a more proactive approach to content on the internet and the most high profile case of late has been Pirate Bay. Funny how the financial muscle of the media industry can get attention at high levels and yet the sexualisation of our children is second on the agenda… Money talks!

Rest assured there are some changes coming to the way we consume content from the internet, it has been too long coming and maybe is too late for the kids growing up last 10 years – however, let’s hope that the ability to control our own environment in a spirit of freedom and common sense prevails.