We hear about the recession and credit crunch several times a week and businesses closing and rising unemployment, but one of the things you probably expect to hear was that the Telecoms sector in the UK is reporting bumber sales of Phone Systems during the previous 12 months.
One of the drivers of this communications boom is the need for businesses to work smarter and enable a more flexible workforce. Modern VoIP technology enables businesses to integrate a mobile workforce into a cental phone system infrastructure enabling them to communicate more effectively and drive down costs whilst improving performance.
The ability for members of staff to be able to answer cstomer calls when at home or on the road as though they were in the offic means that no opportunity is missed and the all important customer satisfaction levels are exceeded. In a world where communications and technology has led the business model for growth, the new business model is all about the customer and this technology now only serves to enable businesses to ensure that they retain their existing customers by enabling them to communicate quickly and effectively. A business that does not embrace this change in consumer and business customer power will not be able to survive long and in order to meet this important demand an effective telecommunications infrastructure is key.
This is the reason that businesses both small and large are leveraging the power of modern telecommunications products, services and tools to streamline their business whilst enhancing their customer interaction and developing brand loyalty.
Leading telephone system manufacturers such as Avaya and Mitel have siezed this opportunity with both hands and have ensured their business phone systems include all the tools necessary for the modern business to enable effective and cost effective telecommunications between company employees and their customers no matter where in the world they are.
An Avaya Phone System spokesperson has commented on their recent sales growth by saying “Our foresight into the future market trends and our ability to develop an understanding of customer expectations and deliver results led solutions has enabled us to secure an important position as the leading telecommunications provider for the next business generation”.
Both Avaya Phone Systems and Mitel Phone Systems include a range of products and services that enable businesses to create a platform for success and deliver cost effective business communications to deal with the increasing demands of customers and their need to effectivly communicate with their existing and proposed suppliers.