Tag Archives: business phone system

Phone System Sales Boom During Recession

We hear about the recession and credit crunch several times a week and businesses closing and rising unemployment, but one of the things you probably expect to hear was that the Telecoms sector in the UK is reporting bumber sales of Phone Systems during the previous 12 months.

One of the drivers of this communications boom is the need for businesses to work smarter and enable a more flexible workforce.  Modern VoIP technology enables businesses to integrate a mobile workforce into a cental phone system infrastructure enabling them to communicate more effectively and drive down costs whilst improving performance.

The ability for members of staff to be able to answer cstomer calls when at home or on the road as though they were in the offic means that no opportunity is missed and the all important customer satisfaction levels are exceeded.  In a world where communications and technology has led the business model for growth, the new business model is all about the customer and this technology now only serves to enable businesses to ensure that they retain their existing customers by enabling them to communicate quickly and effectively.  A business that does not embrace this change in consumer and business customer power will not be able to survive long and in order to meet this important demand an effective telecommunications infrastructure is key.

This is the reason that businesses both small and large are leveraging the power of modern telecommunications products, services and tools to streamline their business whilst enhancing their customer interaction and developing brand loyalty.

Leading telephone system manufacturers such as Avaya and Mitel have siezed this opportunity with both hands and have ensured their business phone systems include all the tools necessary for the modern business to enable effective and cost effective telecommunications between company employees and their customers no matter where in the world they are.

An Avaya Phone System spokesperson has commented on their recent sales growth by saying “Our foresight into the future market trends and our ability to develop an understanding of customer expectations and deliver results led solutions has enabled us to secure an important position as the leading telecommunications provider for the next business generation”.

Both Avaya Phone Systems and Mitel Phone Systems include a range of products and services that enable businesses to create a platform for success and deliver cost effective business communications to deal with the increasing demands of customers and their need to effectivly communicate with their existing and proposed suppliers.

Agent 1100 Business Telephone – Product Review

The Agent 1100 business telephone is a great looking, functional and feature rich business telephone for small business users that simply need standard analogue telephones, either to connect directly into their analogue telephone lines or for connection to the analogue extension of their business phone system.

The Agent 1100 features a large LCD Display which clearly shows the call information and the phone includes Caller ID so you can see who’s calling as long as your telephone line or phone system supports caller ID.  There are four programmable memory buttons for those important numbers and an easily accessible phone directory of up to 70 telephone numbers via the phone menu system.

The Agent 1100 Caller ID Phone also features an RJ11 headset port for the connection of a corded headset and has handsfree dialing.  The phone does not have hands free speech but to be honest somebody that wants to sit at their desk shouting at their phone is important enough to invest in a proper audio conferencing phone such as the Panasonic KX-NT700.

The Agent 1100 is the ideal phone for small business users and many users of small business phone systems such as the Orchid Telecom range of analogue business phone systems.

Panasonic NS1000 Phone System Pricing Announced

Panasonic have released the prices of their exciting new NS1000 SIP Phone System.

NS1000

The Panasonic NS1000 is a leading edge business communications platform utilising the latest SIP VoIP communications technology to deliver business class telecommunications for all businesses.  The NS1000 is suitable for all types of business including small business, medium business and large corporate.  With it’s flexible licensing and integration options the Panasonic NS1000 Phone System is sure to help Panasonic continue it’s success in the business phone system marketplace that it has led for over 20 years in the UK.

For details about the NS1000, please click here to view the KX-NS1000 UCC starter bundles where you can also download the full RRP price list showing all the available system components and licensing prices.

 

How virtual phone systems help start-up success

The key to success for any new business lies mainly in their ability keep overheads to a minimum, whilst remaining flexible and projecting as professional an image as possible. A new business owner will wear many hats and will often need to travel around frequently promoting their business and generating sales.

First impressions go a long way when it comes to business relationships, therefore many entrepreneurs will strive to adopt the image of a much more established business from day one. Possibly one of the most important things for any start-up to get right is how they handle their calls.

The ideal phone service for start-ups is one which is inexpensive, instantly scalable, allows them to create the impression of depth, and offers seamless communication between workers even when they are not in the same office. Most importantly, they should not be tied down for a specific time period or to one location so as to allow for growth and portability.

A virtual phone system allows even the smallest of start-ups to instantly sound more professional, without breaking the bank. By starting small and adding features on demand, a virtual phone system will grow easily and seamlessly with the business. What’s more, with the capability of receiving calls anywhere, either over the internet using a VoIP softphone or physical handset, or by call forwarding to a mobile phone or landline it’s business as usual, whatever may be occurring in the entrepreneur’s daily life.

Here is a summary of what I believe to be the main benefits of a virtual phone system for start-ups:

  • No equipment required, therefore no capital cost and no maintenance or finance charges.
  • Add or remove extensions as needed.
  • Publish a local number for each area in which you wish to have a presence and receive those calls anywhere you like, or choose a non-geographic ‘03’ or ‘08’ number.
  • Route calls to the most appropriate place depending on the time of day or week.
  • Connect users in different locations seamlessly while making/receiving calls from a central number, eliminating the need for physical office space.
  • Don’t let callers go straight to voicemail (unless you want them to) – ensure calls are answered by the relevant person every time.
  • Give callers the option of reaching different departments or extensions on the same number.

Furthermore, Sipcentric offers:

  • Instant activation.
  • No setup or cancellation charges.
  • Absolutely no commitment – cancel some or all of your services at any time.
  • The most user-friendly management portal around (we believe).

In conclusion, a virtual telephone system enables a new business owner to keep initial costs low and remain flexible, allowing them to sound professional and stay connected wherever they are. As the business grows, they can easily add phone numbers, extensions and features to accommodate that growth, without fear of geographic restrictions or onerous contracts.

VoIP Store Launches Panasonic KX-NCP Options IP Phone System

VoIP Store have announced the launch of their Panasonic KX-NCP Options the easy way to buy a Panasonic IP Phone System for small businesses.  Simply select what type of telephone lines you would like to connect to the system and then choose your handsets.  The system can then be delivered for a quick and easy installation by the end user or for a small installation charge a qualified engineer can install the system and provide user training.

Panasonic KX-NCP Options IP Phone System

Initially there are two basic configurations:-

KX-NCP Option One – Analogue Lines

  • 4 x Analogue Telephone Lines
  • 4 x SIP Trunks (VoIP Telephone Lines)
  • 8 x Analogue Extensions (for normal analogue phones, fax machines, modems, conference phones and PDQ machines)
  • 8 x IP Extensions (using the KX-NT300 and KX-NT400 IP Phones for easy deployment on the LAN)
  • Built in voicemail for each user
  • Auto Attendat (Press 1 for sales etc)

KX-NCP Option Two – ISDN2 Lines

  • 2 x ISDN2 Telephone Lines (4 channels)
  • 4 x SIP Trunks (VoIP Telephone Lines)
  • 8 x Analogue Extensions (for normal analogue phones, fax machines, modems, conference phones and PDQ machines)
  • 8 x IP Extensions (using the KX-NT300 and KX-NT400 IP Phones for easy deployment on the LAN)
  • Built in voicemail for each user
  • Auto Attendat (Press 1 for sales etc)

Additional telephone line expansion cards are available to increase the systems to 8 lines, with the option to either have all analogue or isd2 lines, or to have 4 x analaogue lines and 4 channels of ISDN.  The SIP Trunk capacity can also be extended to 8 x SIP Trunks with an optional license key making the Panasonic KX-NCP a great starter phone system that can grow with your business.

Additional IP Phones can be added with a simple activation key to provide a maximum of 16 x IP Extensions and if required the system can also work with standard SIP Phones and Devices, again juswith an additional SIP Extension Activation Key.

An Integrated IP DECT base station is also available enabling the use of integrated system DECT cordless phones.

The range of system IP phones that work with the KX-NCP VoIP Telephone System provide a good choice from the entry level KX-NT321 right through to the KX-NT400 Executive IP Phone with Touch Screen Display.

KX-NT321

KX-NT321 IP Phones

The KX-NT321 is an entry level IP phone with a single line LCD display and 8 x programmable feature / line keys.

KX-NT343

KX-NT343 IP Phones

The KX-NT343 IP phone has a 3 line LCD display and 24 x programmable feature / line keys.

KX-NT346

KX-NT346 IP Phone

The KX-NT346 IP Phone has a large 6 line LCD display and 24 programmable feature / line keys.

KX-NT366

KX-NT366 IP Phone

The KX-NT366 IP Phone has a large 6 line LCD display and 12 x programmable Feature / Line keys with an self labelling keys and a next page button enabling up to 48 programmable feature / line keys.

KX-NT400

KX-NT400 IP Phone

The KX-NT400 IP Phone features a multi-function touch screen display that can also be used to view a live video feed from a compatible Panasonic IP Camera.