Tag Archives: phone systems

Phone System Sales Boom During Recession

We hear about the recession and credit crunch several times a week and businesses closing and rising unemployment, but one of the things you probably expect to hear was that the Telecoms sector in the UK is reporting bumber sales of Phone Systems during the previous 12 months.

One of the drivers of this communications boom is the need for businesses to work smarter and enable a more flexible workforce.  Modern VoIP technology enables businesses to integrate a mobile workforce into a cental phone system infrastructure enabling them to communicate more effectively and drive down costs whilst improving performance.

The ability for members of staff to be able to answer cstomer calls when at home or on the road as though they were in the offic means that no opportunity is missed and the all important customer satisfaction levels are exceeded.  In a world where communications and technology has led the business model for growth, the new business model is all about the customer and this technology now only serves to enable businesses to ensure that they retain their existing customers by enabling them to communicate quickly and effectively.  A business that does not embrace this change in consumer and business customer power will not be able to survive long and in order to meet this important demand an effective telecommunications infrastructure is key.

This is the reason that businesses both small and large are leveraging the power of modern telecommunications products, services and tools to streamline their business whilst enhancing their customer interaction and developing brand loyalty.

Leading telephone system manufacturers such as Avaya and Mitel have siezed this opportunity with both hands and have ensured their business phone systems include all the tools necessary for the modern business to enable effective and cost effective telecommunications between company employees and their customers no matter where in the world they are.

An Avaya Phone System spokesperson has commented on their recent sales growth by saying “Our foresight into the future market trends and our ability to develop an understanding of customer expectations and deliver results led solutions has enabled us to secure an important position as the leading telecommunications provider for the next business generation”.

Both Avaya Phone Systems and Mitel Phone Systems include a range of products and services that enable businesses to create a platform for success and deliver cost effective business communications to deal with the increasing demands of customers and their need to effectivly communicate with their existing and proposed suppliers.

Panasonic expand their DECT Phone Range with the KX-WT115 Entry Level DECT Phone

Panasonic have added an entry level handset to their range of Integrated DECT Handsets.  The Panasonic KX-WT115 works alongside the KX-TCA175, KX-TCA275 and the Rugged KX-TCA364 DECT Handsets and connect to the Panasonic DECT Base Stations providing a great value wireless telephony solution for the range of Panasonic Phone Systems.

Panasonic KX-WT115 Entry Level DECT Handset

The Panasonic KXWt115 DECT Handset will work with the Panasonic KX-TDA, KX-NCP and KX-TDE business telephone systems in conjunction with the integrated DECT base stations.

2N Netstar GSM PBX Phone System with call recording

2N announce the launch of their new 2N Netstar Business Telephone System with built in GSM connectivity and call recording.

2N Netstar GSM PBX Phone System with built in call recording

The only device on the market that contains a GSM/UMTS gateway, PBX functionality (more than 60 services) and call recording features – all in ONE BOX!

2N Netstar

Introducing the 2N NetStar with key features that include:

MOBILE PBX – No desktop handsets needed
In skin Disaster Recovery solution
PBX booster – enhance any legacy PBX
Offer flexible routing options
Real alternative to Mitel, Avaya, Cisco, etc.
PBX with FCT/Mobility extension in skin, enabling cost saving of up to 70%
Powerful LCR chooses cheapest route using fixed or GSM channels
Minute management – Free minutes can be assigned to any interface/SIM
Callback service
Alternative to DECT systems

The 2N Netstar is now available.

VoIP Store Launches Panasonic KX-NCP Options IP Phone System

VoIP Store have announced the launch of their Panasonic KX-NCP Options the easy way to buy a Panasonic IP Phone System for small businesses.  Simply select what type of telephone lines you would like to connect to the system and then choose your handsets.  The system can then be delivered for a quick and easy installation by the end user or for a small installation charge a qualified engineer can install the system and provide user training.

Panasonic KX-NCP Options IP Phone System

Initially there are two basic configurations:-

KX-NCP Option One – Analogue Lines

  • 4 x Analogue Telephone Lines
  • 4 x SIP Trunks (VoIP Telephone Lines)
  • 8 x Analogue Extensions (for normal analogue phones, fax machines, modems, conference phones and PDQ machines)
  • 8 x IP Extensions (using the KX-NT300 and KX-NT400 IP Phones for easy deployment on the LAN)
  • Built in voicemail for each user
  • Auto Attendat (Press 1 for sales etc)

KX-NCP Option Two – ISDN2 Lines

  • 2 x ISDN2 Telephone Lines (4 channels)
  • 4 x SIP Trunks (VoIP Telephone Lines)
  • 8 x Analogue Extensions (for normal analogue phones, fax machines, modems, conference phones and PDQ machines)
  • 8 x IP Extensions (using the KX-NT300 and KX-NT400 IP Phones for easy deployment on the LAN)
  • Built in voicemail for each user
  • Auto Attendat (Press 1 for sales etc)

Additional telephone line expansion cards are available to increase the systems to 8 lines, with the option to either have all analogue or isd2 lines, or to have 4 x analaogue lines and 4 channels of ISDN.  The SIP Trunk capacity can also be extended to 8 x SIP Trunks with an optional license key making the Panasonic KX-NCP a great starter phone system that can grow with your business.

Additional IP Phones can be added with a simple activation key to provide a maximum of 16 x IP Extensions and if required the system can also work with standard SIP Phones and Devices, again juswith an additional SIP Extension Activation Key.

An Integrated IP DECT base station is also available enabling the use of integrated system DECT cordless phones.

The range of system IP phones that work with the KX-NCP VoIP Telephone System provide a good choice from the entry level KX-NT321 right through to the KX-NT400 Executive IP Phone with Touch Screen Display.

KX-NT321

KX-NT321 IP Phones

The KX-NT321 is an entry level IP phone with a single line LCD display and 8 x programmable feature / line keys.

KX-NT343

KX-NT343 IP Phones

The KX-NT343 IP phone has a 3 line LCD display and 24 x programmable feature / line keys.

KX-NT346

KX-NT346 IP Phone

The KX-NT346 IP Phone has a large 6 line LCD display and 24 programmable feature / line keys.

KX-NT366

KX-NT366 IP Phone

The KX-NT366 IP Phone has a large 6 line LCD display and 12 x programmable Feature / Line keys with an self labelling keys and a next page button enabling up to 48 programmable feature / line keys.

KX-NT400

KX-NT400 IP Phone

The KX-NT400 IP Phone features a multi-function touch screen display that can also be used to view a live video feed from a compatible Panasonic IP Camera.

SIP TRUNK vs ISDN

How does a SIP Trunk service really compare to ISDN in terms of cost, quality and reliability?

Below are two comparisons between SIP Trunks and ISDN Telephone Lines, showing both installation and ongoing rental charges.  The first comparison is an example using 4 channels of ISDN2e with 20 DDI Numbers, typical of a small business user in the 4-12 extension marketplace.  The second comparison uses the example of a larger business using 30 channels of ISDN30e with 200 DDI Numbers.

In our experience, call charges between SIP Trunks and ISDN lines are very similar, after all the calls are being carried by the same tier one carriers so will all be subject to the same core costs so for the purposes of our comparison we are only showing the costs of installation and rental.  Our comparison is based upon using a business grade SIP Trunk service provider with high quality broadband services to provide near ISDN call quality and reliability, against ISDN lines provided by a competitive service provider ie. not BT.

Orchid Sales Bloom

Orchd Telecom sales have grown month on month since the launch of their new ranges of small business phone systems.  The company provides a range of analogue phone systems and analogue key systems in the UK to rival other small business phone system manufacturers such as Panasonic.

The range starts with the Orchid 206 Plus PABX which is a 2 line and 6 extension phone system.  The next system in the range is the Orchid 308 Plus PABX which provides connectivity for 3 analogue lines and 8 extension telephones.  The final system in the Orchid analogue phone system range is the Orchid 416 Plus telephone system with capacity for 4 telephone lines and 16 analogue telephone extensions.

Orchid have also launed their key system range which again provide connectivity to standard PSTN analogue telephone lines and standard analogue telephones, but can also support Key Phones which have the advantage of having traditional features keys such as hold and transfer an programmable line keys so the user can see at a glance which lines are in use, making the Orchid KS308 and KX416 Key Phone Systems easy to use and a low cost alternative to the Panasonic KX-TEA308 and Panasonic KX-TES824 phone systems.

The Orchid Phone Systems can be purchased online for easy self installation by the end user and with prices from just £85.00 they represent great value for money.

Where to buy?

www.westlake.co.uk/store

www.discountphonesystems.co.uk

www.phonesystemstore.co.uk

Surge in popularity of GSM Gateways for small business users

GSM Gateways have seen a surge of popularity due to the increase of Mobile Extension.  Many new phone systems include Mobile Extension capability that enable inbound calls to the PBX to be routed out on another line to a mobile phone and enable the remote user to answer the call as well as provide the capability of transferring that call back to other PBX extensions. 

Normally this process would use a second ISDN line to call the mobile phone, which would mean high call charges to use the Mobile Extension Facility.  By using a suitable ISDN or VoIP GSM Gateway and a mobile Phone Plan that provides free calls between users on the same plan, these Mobile Extension Calls can be made free of charge.

For telephone systems that do not have Mobile Extension functionality built-in there are GSM Gateways available that can connect between the telephone system and the telephone lines and provide mobile extension functionality, wihout the expense of upgrading the whole telephone system. 

The Telecom FM Onestream is a great example of  a GSM Mobile Extension Gateway providing mobile extension functionality for analogue and ISDN2 phone systems as well as providing the additional benefit of having a built in VoIP Gateway to enable the same Analogue or ISDN2 telephone system to make calls using a VoIP Telephone provider (SIP Trunk).

Clarity 4020 – NEW Small Business Phone System

The Clarity 4020 Mini VoIP PBX launches in the UK today and marks a new era for converged PBX solutions.

The Clarity PBX is an out of the box solution, with the main phone system unit supplied in the guise of the Clarity 4020 GSB Desk Phone.  This telephone connects to a standard analogue telephone line and the user can also insert a mobile phone SIM card (O2, T-Mobile, Vodafone ir Orange) and then choose to make calls via the PSTN Telephone Line or take advantage of low cost call plans over the mobile phone network.

The main system phone then connects to the LAN (Local Area Network), which for most users will be the office broadband router / switch and the user can then configure the PBX side of things by logging into the admin interface with a standard web browser (Internet Explorer, Firefox etc).  The Clarity 4020 PBX Phone can connect to 7 SIP Trunks (VoIP Telephone Lines) providing extra call capacity, or can be used in conjunction with a Hosted Telephony service to provide extra wide area functionality.

Additional extensions can be connected to the LAN (Up to 15 extensions) by using the Clarity 3020 IP Phones which feature HD Voice to ensure high quality calls.  Once extra extensions have been connected calls can be made or answered from any of the telephone line selections (Analogue, GSM or SIP Trunk) and calls can be transferred to the other extensions.

At under £400.00+VAT, the Clarity mini IP PBX is sure to be a winner amongst the growing numbers of small business users who want to take control of their business communications and save money by making calls over GSM and VoIP.

Clarity 4020 small business phone system

With the combination of GSM Desk Phone and VoIP Phone System with SIP Trunk and IP Telephone extensions, the Clarity 4020 Phone System should prove to be a popular choice with small businesses.