Tag Archives: telephone system

Phone System Sales Boom During Recession

We hear about the recession and credit crunch several times a week and businesses closing and rising unemployment, but one of the things you probably expect to hear was that the Telecoms sector in the UK is reporting bumber sales of Phone Systems during the previous 12 months.

One of the drivers of this communications boom is the need for businesses to work smarter and enable a more flexible workforce.  Modern VoIP technology enables businesses to integrate a mobile workforce into a cental phone system infrastructure enabling them to communicate more effectively and drive down costs whilst improving performance.

The ability for members of staff to be able to answer cstomer calls when at home or on the road as though they were in the offic means that no opportunity is missed and the all important customer satisfaction levels are exceeded.  In a world where communications and technology has led the business model for growth, the new business model is all about the customer and this technology now only serves to enable businesses to ensure that they retain their existing customers by enabling them to communicate quickly and effectively.  A business that does not embrace this change in consumer and business customer power will not be able to survive long and in order to meet this important demand an effective telecommunications infrastructure is key.

This is the reason that businesses both small and large are leveraging the power of modern telecommunications products, services and tools to streamline their business whilst enhancing their customer interaction and developing brand loyalty.

Leading telephone system manufacturers such as Avaya and Mitel have siezed this opportunity with both hands and have ensured their business phone systems include all the tools necessary for the modern business to enable effective and cost effective telecommunications between company employees and their customers no matter where in the world they are.

An Avaya Phone System spokesperson has commented on their recent sales growth by saying “Our foresight into the future market trends and our ability to develop an understanding of customer expectations and deliver results led solutions has enabled us to secure an important position as the leading telecommunications provider for the next business generation”.

Both Avaya Phone Systems and Mitel Phone Systems include a range of products and services that enable businesses to create a platform for success and deliver cost effective business communications to deal with the increasing demands of customers and their need to effectivly communicate with their existing and proposed suppliers.

Tell The World About Your Business And Submit Your Telecoms News Article

Do you want to tell the world about a new product or service that your business has launched or a new Government, Olympic or Business contract that you have awarded then submit your article to Telecom News and we will publish it for you.

Whether you want to tell your customers about a new Hosted Telephony service, SIP Trunking, 3G Router, IP Phone or business phone system then you can publish it quickly on the Telecoms News website.

Free Professional Studio Recorded Messaging On Hold and Music On Hold

Fortune are giving away a free , professional studio recorded music on hold / messaging on hold with every purchase of their new Fortune 4000 MP3 Music On Hold Player.

Fortune 4000

Simply purchase the Fortune 4000, an 8Mb MP3 Player which is supplied with connection leads to plug it into the MOH (Music On Hold) port of your business phone system and you can play a customised advertising message to your callers when you place them on hold.  To get  your free message you simply visit the MOH website, enter the serial number of the card included with your Fortune 4000 unit and you can then select your choice of background music from over a hundred royalty free music tracks and then select the type of voice you want to record your voice and even listen to samples of the various voice and dialect types and then enter your chosen text for the recording.  This is then professionally recorded for you and e-mailed in an MP3 format for you to load onto your Fortune 4000 MP3 Music On Hold Player.

Agent 1100 Business Telephone – Product Review

The Agent 1100 business telephone is a great looking, functional and feature rich business telephone for small business users that simply need standard analogue telephones, either to connect directly into their analogue telephone lines or for connection to the analogue extension of their business phone system.

The Agent 1100 features a large LCD Display which clearly shows the call information and the phone includes Caller ID so you can see who’s calling as long as your telephone line or phone system supports caller ID.  There are four programmable memory buttons for those important numbers and an easily accessible phone directory of up to 70 telephone numbers via the phone menu system.

The Agent 1100 Caller ID Phone also features an RJ11 headset port for the connection of a corded headset and has handsfree dialing.  The phone does not have hands free speech but to be honest somebody that wants to sit at their desk shouting at their phone is important enough to invest in a proper audio conferencing phone such as the Panasonic KX-NT700.

The Agent 1100 is the ideal phone for small business users and many users of small business phone systems such as the Orchid Telecom range of analogue business phone systems.

Demand For Unified Communications Increases

There is growing evidence to show greater traction in the market for UC solutions, according to Chris Barrow, Advanced Technologies Marketing Manager, Avaya, who says more users are buying into the technology.

There are a number of market drivers for UC at work, notes Barrow. Firstly, the economy is still in a fragile state and businesses are focusing on driving efficiency within the organisation, meaning they are only willing to invest in tools that maximise workforce productivity. Secondly, the fact that employees have access to more types of communication, applications and devices, is also part of the reason why demand for UC is growing. “We’re hearing from our partners that customers often feel overwhelmed with all the new platforms employees are using, such as social media and IM,” stated Barrow. “While social media can act as a useful business tool, it needs to be harnessed in the right way.”

Also coming into play is an increase in the usage of multiple personal devices at work. “Employees want to be able to use the devices they love but in a professional capacity,” added Barrow. “They also want to have access to everything on one platform and for all communications tools to link together seamlessly. This is where UC really comes into play. Obviously, the communications landscape is constantly changing, but I would say that these trends are encouraging our partners to take on more of a consulting role. We are all familiar with multiple devices and social media platforms but it is the partners’ job is to guarantee UC brings them together in a corporate capacity, ensuring all communications are professionally managed and secure.”

Something that is ‘top of mind’ for Avaya and its users is choice, observed Barrow. Modern enterprise workers are used to devices such as laptops and tablets and do not want to be shackled to single use communications devices such as the telephone for phone calls and a video conference suite for video calls. “Customers want a device that is not only multi-purpose but one that works for them,” added Barrow. “This is the reason why Avaya allows enterprises to communications enable multiple devices such as smart phones, tablets, PCs, Macs and more. We do this with a combination of the Avaya Aura architecture that delivers communications as a cloud-like service and the Avaya one-X and Flare user experience that ties these features together. It is therefore important that we go to market with partners who understand this consumer-centric world and can help us build a value proposition of ‘always on’, ‘always available’ communications that allow people to work together wherever and however they choose.”

Avaya’s experience is that businesses are still being cautious about spending money, so the first thing it had to do was help its channels change their messages to a RoI-based sale. “Nobody buys technology for the sake of it any more,” commented Barrow. “It is true that a full-on implementation of UC can cost a considerable amount of money, but a well-engineered solution will pay for itself. That is why we have seen growth in any area that reduces costs and has a fast return on investment. Video, web and audio conferencing have seen a lot of interest as they allow companies to collaborate while reducing the need for travel. For the future, any tool that allows a company to be more nimble and flexible and to outpace their competitors will also be attractive. Solutions such as VENA (the Virtual Enterprise Network Architecture) that allow businesses to add applications and reconfigure their communications network in a simple and error free way will see good attention in the coming 12-18 months.”

Videoconferencing is definitely one of the solutions that is driving growth in the UC market. It has taken some time but companies have become more inclined to use this technology as a business tool, whether it’s for engaging in face-to-face with colleagues or customers. “We’ve seen a lot of market activity over the past year, and part of what is fuelling this trend is customer expectations,” noted Barrow. “Consumer videoconferencing solutions are being used at home more regularly now than ever before and people expect the same level of access at work. The important part is to ensure that videoconferencing comes as an integrated part of the UC mix. It’s about ease of use, streamlined communications and collaboration. People want to be able to flip between methods of communication, depending on the situation they’re in at that moment but this process has to be easy and quick, so they can initiate a video call there and then.”

Barrow also notes that with the rise of social media and multiple platforms for communication, businesses need extra support in understanding how everything fits together. “This is a great opportunity for our partners to embrace more of a consultative role which takes advantage of their solution knowledge and technical expertise,” said Barrow. “This will enable them to communicate the benefits of new applications and then up-sell as needed to ensure the customers have the best option. With so many tools and options available now it is important that the customer is well advised. This type of consultative role will become a more integrated part of the reseller’s daily activity, and we encourage them to embrace this. As communications evolve, this type of personal touch will serve as a real competitive advantage and will support them in generating more revenue and satisfying more customers overall.”

To find our more about using an Avaya Phone System in your business and how Unified Communications can help you then visit Avaya.com

Vodafone One Net Tops 10,000 Users In UK

Vodafone claims UK sales of OneNet have passed 10,000 users and 1,000 business contracts.  Vodafone is upping its marketing spend to help emulate international success.

The success of the Vodafone OneNet product lies in the market trend for smaller businesses to move to a hosted telephony solution for their business communications and paying a small monthly access charge for each telephone extension.  This type of hosted telephone system has already been popular over the last few years and has seen a growing base of small businesses converting to the latest VoIP technology and because the hosted telephony solution is almost the same as having a mobile phone contract where you pay a monthly service charge then it makes sense that the Vodafone Onenet service which combines both VoIP and GSM extensions should do so well.

The other advantage that Vodafone has with it’s OneNet business telephony solution is the fact that it can deliver calls over VoIP and GSM so for office users that do not  have a great broadband connection to enable quality VoIP calls they can use a mobile phone connection for each telephone extension.  You might think that using a mobile phone every day as your office phone might put off many potential users, but with the option of using a 3G Desk Phone such as the Huawei ETS6630 or the new Telecom FM 3G Desk Phone the office user can have a desktop style GSM phone that they can use with the Vodafone OneNet GSM solution.

 

Panasonic NS1000 Update

The eagerly awaited Panasonic NS1000 Phone System is now available from stock from most UK Panasonic Phone System dealers.

The Panasonic NS1000 is a market leading VoIP Phone System from the leading small phone system manufacturer.  The NS1000 phone system uses the latest Voice Over IP Technology enabling easy deployment of Panasonic IP Phones including the KX-NT range (KX-NT321, KX-NT343, KX-NT346 and KX-NT366) and the new KX-UT range of Panasonic SIP Phones (KX-UT113, KX-UT123, KX-UT133 and KX-UT136).  The Panasonic NS1000 Telephone System can also be used with other SIP Phones including Aastra IP Phones, Grandstream IP Phones, Cisco IP Phones, Yealink IP Phones, Snom IP Phones, Polycom IP Phones and Linksys IP Phones making the NS1000 an ideal choice for customers with existing handsets that might want to migrate their IP Telephony to the Panasonic NS1000 Communications Server Platform.

Panasonic NS1000

The Panasonic NS1000 can utilise SIP Trunk services and can also use legacy ISDN telephone lines if require.  Put the Panasonic NS1000 is your diary.

Panasonic NS1000 Phone System Pricing Announced

Panasonic have released the prices of their exciting new NS1000 SIP Phone System.

NS1000

The Panasonic NS1000 is a leading edge business communications platform utilising the latest SIP VoIP communications technology to deliver business class telecommunications for all businesses.  The NS1000 is suitable for all types of business including small business, medium business and large corporate.  With it’s flexible licensing and integration options the Panasonic NS1000 Phone System is sure to help Panasonic continue it’s success in the business phone system marketplace that it has led for over 20 years in the UK.

For details about the NS1000, please click here to view the KX-NS1000 UCC starter bundles where you can also download the full RRP price list showing all the available system components and licensing prices.

 

How virtual phone systems help start-up success

The key to success for any new business lies mainly in their ability keep overheads to a minimum, whilst remaining flexible and projecting as professional an image as possible. A new business owner will wear many hats and will often need to travel around frequently promoting their business and generating sales.

First impressions go a long way when it comes to business relationships, therefore many entrepreneurs will strive to adopt the image of a much more established business from day one. Possibly one of the most important things for any start-up to get right is how they handle their calls.

The ideal phone service for start-ups is one which is inexpensive, instantly scalable, allows them to create the impression of depth, and offers seamless communication between workers even when they are not in the same office. Most importantly, they should not be tied down for a specific time period or to one location so as to allow for growth and portability.

A virtual phone system allows even the smallest of start-ups to instantly sound more professional, without breaking the bank. By starting small and adding features on demand, a virtual phone system will grow easily and seamlessly with the business. What’s more, with the capability of receiving calls anywhere, either over the internet using a VoIP softphone or physical handset, or by call forwarding to a mobile phone or landline it’s business as usual, whatever may be occurring in the entrepreneur’s daily life.

Here is a summary of what I believe to be the main benefits of a virtual phone system for start-ups:

  • No equipment required, therefore no capital cost and no maintenance or finance charges.
  • Add or remove extensions as needed.
  • Publish a local number for each area in which you wish to have a presence and receive those calls anywhere you like, or choose a non-geographic ‘03’ or ‘08’ number.
  • Route calls to the most appropriate place depending on the time of day or week.
  • Connect users in different locations seamlessly while making/receiving calls from a central number, eliminating the need for physical office space.
  • Don’t let callers go straight to voicemail (unless you want them to) – ensure calls are answered by the relevant person every time.
  • Give callers the option of reaching different departments or extensions on the same number.

Furthermore, Sipcentric offers:

  • Instant activation.
  • No setup or cancellation charges.
  • Absolutely no commitment – cancel some or all of your services at any time.
  • The most user-friendly management portal around (we believe).

In conclusion, a virtual telephone system enables a new business owner to keep initial costs low and remain flexible, allowing them to sound professional and stay connected wherever they are. As the business grows, they can easily add phone numbers, extensions and features to accommodate that growth, without fear of geographic restrictions or onerous contracts.

Gigaset DX800A Launched 10th Feb 2011

The Siemens Gigaset DX800A small business phone system will be launched in the UK at an event held in London at the Institute of Electrical Engineering.  Hosting the launch is Provu, a leading distributor of VoIP Phones and associated telecoms equipment.

Gigaset DX800A

The Gigaset DX800A an ISDN Phone System that connects to a single ISDN2e telephone line and also has built in VoIP capability for connection to SIP Trunks.  Additional handsets connect to the main telephone unit wirelessly using DECT, making installation of this SoHo mini phone system a breeze.  The Gigaset DX800 will support up to 4 telephone lines (2 x channels of ISDN and 2 x SIP Trunks) and a total of 6 extensions (main unit plus 5 cordless DECT handsets Gigaset SL78H).

The Siemens Gigaset DX800A is sure to please with it’s ease of installation, flexibility of ISDN and SIP Trunking connectivity, a large system memory and it’s award winning design.

For details of the DX800A small business phone system please visit the Gigaset Website.