A LEADING North West based telecommunications provider has transformed communications in the Broads Authority after using cutting edge technology to successfully install a brand new system.
Octagon Communications, which supplies installs and maintains a full range of business telecommunications systems, installed the large VoIP (Voice Over Internet Protocol) suite for the Broads Authority – with the system now linking up six tourist information centres and three field bases across the Broads National park
The new technology, consisting of two phone systems 12 miles apart now enables all tourist information systems to be linked together in one.
The main pull of this system is that the broads can now accurately track statistics for all calls allowing them to gauge popular periods of the day, week, month and year.
Bill Housden, Head of IT & Collector of tolls for the Broads Authority, said:
“This new system has brought about massive change for the authority.
We have gone from using a very inflexible system to one that is now extremely flexible.
“The benefits this system has given us are wide reaching – we can now make calls across our sites without being charged, staff can move desks quickly and easily without problems being caused by changing telephones and internet technology can be used to deliver voice messages across sites. We can also use the technology to help collect statistics which will be invaluable in helping us shape our services for the future. ”
Bill Housden added that the installation of the system had also enabled the authority to make huge savings because they now have much greater control over their telecommunications due to the flexibility this system brings.
Speaking about Octagon Communication, Bill added:
“The installation of the system went very smoothly and quickly. We were extremely pleased with the work undertaken by Octagon Communications and have found the company to be both helpful and reliable. The aftercare has also been excellent and we have been delighted with the service.”
For Wigan based Octagon Communications this latest success sees their third installation of a system of this kind. And, Octagon beat off huge companies including BT and Cisco, to win the tender.
Roy Parry, Managing Director for Octagon Communications, said:
“We have previously installed IP systems in Pembrokeshire and Snowdonia successfully and our reputation for being fast and efficient proceeded us, enabling Octagon to gain this latest contract with the Broads Authority.
“IP technology is at the very cutting edge and has made a huge difference to our customers like the Broads Authority – the installation of this system now means that callers can be transferred to different tourist information offices without having to ring another telephone number.”
Stating that IP business telephone systems provide sophisticated communications features for businesses of all sizes, Roy Parry, added:
“This technology provides one integrated system for all office locations by networking multiple systems to work together. The voice over system incorporates telephone calls, and voice messages being sent via the internet.”
Roy believes that Octagon has a huge advantage over other companies offering similar technologies:
“Because Octagon is a small firm and we operate a very personalised and friendly service. We provide excellent follow-up customer care as we know how important this is to our clients, particularly when the system is new and they are developing their understanding of it.”
To find out more about Octagon Communications and the range of telecommunications systems they have on offer, including IP technology, visit www.octagoncommunications.co.uk
