SKY broadband has gone down this afternoon leaving around 10,000 customers in South East London without internet.
Issues with the service began around 2pm with more than 430 complaints being reported on complaints website, Downdetector.co.uk.
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The majority of complaints (90 per cent) were about the lack of internet service, with just 8 per cent complaining about Sky TV.
The service has dropped as thousands of workers are relying on their broadband to be able to work from home during the pandemic lockdown.
The service provider did carry out essential maintenance in the early hours of this morning that would affect some areas, although these were outside of London and was said to be over by 6am.
In a tweet, Sky’s help team wrote: “South East London. Customers may not be able to get online or make/receive calls.
“You can keep up to date on the My Sky App or via our service page.”
Frustrated customers have taken to Twitter too to share their angst at the disruption.
One person wrote: “@SkyHelpTeam help! Internet not working during an important work moment. Please help!!!!!!”
Another said: “@SkyHelpTeam SE7 internet is down. Come on lots of us are working from home! There is clearly something wrong!”
“@SkyHelpTeam I’m in SE13 and have no Internet access. Your website says it can’t detect a problem. Please help!,” Diane said.
Duncan said: “@SkyHelpTeam hi my broadband has completely packed in (am in SE4, London) and I can’t sign into my sky account via the App but it isn’t able to find my hub.
“Is there a general issue? I’m unable to work at moment so grateful for reply ASAP.”
Latest figures from 2018 suggest that Sky has more than 6.1million broadband customers.
It’s not clear exactly what has caused the outage and Sky says the issue is being looked into by an engineer now and hopes for it to be fixed shortly.
There is also an ongoing separate broadband issue affecting around 1,500 customers on the Rotherham area too.
A Sky spokesperson said: “We are aware of an issue with our broadband services for some customers in the Deptford and Greenwich area.
“We’re sorry for the inconvenience it may be causing and we have engineers working hard to fix this.
“Customers can check the latest service status here.”
Broadband issues are twice as frustrating for customers at the moment as they rely on their personal internet connection to follow Government orders to work from home.
Last week, TalkTalk, BT and Post Office internet all suffered an outage leaving thousands of customer unable to work.
At the beginning of lockdown, Virgin Media cut out causing a national outage.
